Q: Why doesn't my Hookup and Adapter communicate with each other?

A: In order to communicate with each other, the Hookup and Adapter for iPod must be paired. Please refer to "Using your Lenntek Hookup" in the manual.

Q: My Hookup and Adapter seem paired, but why are they not communicating with each other?

A: The Hookup and Adapter may not have paired correctly. To try pairing the Hookup and Adapter again:

1. Make sure your Hookup is fully charged (refer to "Using your Lenntek Hookup" in the manual).
2. Make sure your Hookup is powered on and the Adapter is in search mode with blue indicator light flashing.
3. Make sure no other Bluetooth devices are in the vicinity.

Q: Why does my iPod automatically turn on again after I turn off the iPod by "long pressing" the play/pause button?

A: If the iPod charge cable is plugged into the Adapter and the Adapter is in search mode, please wait until the Adapter goes to idle mode. Then "long press" the play/pause button to turn off the iPod.

Q: Why doesn't the Hookup last number redial, reject call, or switch between phone/Hookup conversation when I "long press" the forward/next button?

A: Your mobile phone may not have connected via the "handsfree" profile (or does not have this profile) but instead has connected with the Hookup using its "headset" profile. The Bluetooth headset profile does not support these functions.

Q: Why does the Adapter keep searching for the Hookup but not connecting even though the Hookup is on?

A: Once the Adapter is plugged into the iPod and the iPod is playing, the Adapter will begin to connect with the Hookup. This process will last for up to 10 seconds. If no connection occurs after 10 seconds, the Adapter will try to search for a new Bluetooth device. You need to make sure both the Hookup and Adapter are in search mode. To set your Hookup to search mode, turn off your Hookup, then turn it back on. To set the Adapter to search mode, you can set the iPod to pause and then back to play, or you can unplug the Adapter from your iPod and then re-plug it into the iPod.

Q: Why can't I hear or answer mobile phone calls through my earphones?

A: This could be due to several possible reasons. To verify things are working correctly:

1. Ensure your mobile phone has Bluetooth and the Bluetooth function is turned on.
2. Make sure that the Hookup is paired properly with the mobile phone and to other Bluetooth devices.
3. Check to see if your earphones are properly connected with the Hookup.

Q: Why can't the Hookup be turned off (the indicator light remains on)?

A: Please plug in the USB charger cable to recharge your Hookup (please refer to "Using your Lenntek Hookup" in your manual), unplug, and now turn off your Hookup.

Q: Which mobile handsets will work with my Hookup?

A: The Hookup supports standard Bluetooth "handsfree" and "headset" profiles. Most mobile phones with Bluetooth supports either or both of these profiles; but, there are specific cases of phones that will not operate.

If you have further questions concerning your hookup, you may contact us at support@lenntek.com